Frequently Asked Questions:

 

"Do you ship across Canada?"

Yes! We ship nationwide. Local delivery is available in Toronto for select items (like posters and prints). Orders typically arrive within 5–10 business days depending on your location and product type.

 

"Can I customize a design or request a different department layout?"

Right now, we offer limited customization for bulk orders (great for student clubs or film departments). Hit us up at oakandoptics@gmail.com with your idea and we’ll see what we can do.

 

"How do I use the film student discount?"

Use your school email (ending in .edu, .ca, or your program’s official domain) and apply code FILMSCHOOL15 at checkout. We’ll verify it on our end before fulfillment.

 

"What’s the sizing like for apparel?"

Our apparel is unisex and true to size, unless otherwise noted. Size guides are included on each product page. If you’re between sizes, we suggest sizing up for a relaxed fit.

 

"What’s your return policy?"

We accept returns or exchanges on unworn, unwashed apparel within 14 days of delivery. Posters and custom orders are final sale. To initiate a return, email us with your order number.

 

"Do you offer bulk or crew orders?"

Absolutely. If you’re outfitting a student film, union crew, or school event, we offer volume discounts and custom tagging. Reach out to us directly to discuss options.